Influence of 5-Dimensional service quality on customer Delightedness at Yamaha Motors

Mr Kamal, Dr. Shalini Aggarwal

Page No: 21-28

Service quality has been considered as one of the highest metric for the organizational success. Every organization strives to achieve excellence through the means of satisfying the customers. OBJECTIVES: The present study try to see the impact of service quality on customer delightedness. The five Service quality Dimensions are Tangibles, Reliability, Responsiveness, Assurance and Empathy. METHODS/STATISTICAL TOOL :The researcher uses personal and direct method to collect the data. FINDINGS: The result shows that Customer satisfaction is one of the key issues being monitored by every service provider. Through customer satisfaction and loyalty surveys the managing level of a business can ensure a way of knowing what the customer thinks about their service and what needs to be changed to gain positive customer satisfaction

Citations

APA: Mr Kamal, Dr. Shalini Aggarwal (2025). Influence of 5-Dimensional service quality on customer Delightedness at Yamaha Motors. DOI: 10.86493/OTJ.23321104

AMA: Mr Kamal, Dr. Shalini Aggarwal. Influence of 5-Dimensional service quality on customer Delightedness at Yamaha Motors. 2025. DOI: 10.86493/OTJ.23321104

Chicago: Mr Kamal, Dr. Shalini Aggarwal. "Influence of 5-Dimensional service quality on customer Delightedness at Yamaha Motors." Published 2025. DOI: 10.86493/OTJ.23321104

IEEE: Mr Kamal, Dr. Shalini Aggarwal, "Influence of 5-Dimensional service quality on customer Delightedness at Yamaha Motors," 2025, DOI: 10.86493/OTJ.23321104

ISNAD: Mr Kamal, Dr. Shalini Aggarwal. "Influence of 5-Dimensional service quality on customer Delightedness at Yamaha Motors." DOI: 10.86493/OTJ.23321104

MLA: Mr Kamal, Dr. Shalini Aggarwal. "Influence of 5-Dimensional service quality on customer Delightedness at Yamaha Motors." 2025, DOI: 10.86493/OTJ.23321104